HIRE REQUIREMENTS

 
 

Quick start

Email your gear list: info@thefront.com.au
Or request a quote: LINK
Call us: (02) 8399 0027
Want to test before your shoot? Book the Test Room via email or call

Hire requirements

To hire from The Front you’ll need:

  • 18 years or older

  • Valid Australian photo ID or a Passport

  • A valid credit card (used for payment and/or security)

  • Equipment insurance (COI) or our Risk Payment option (see below)

No gear can be released to you or any third party unless we have ID and an authorised card on file.

Insurance (COI)

If you have equipment insurance, we’re happy to hire under your policy.

Your Certificate of Insurance (COI) must:

  • Cover rented / hired-in equipment (Public Liability alone isn’t enough)

  • Cover the full replacement value of the hired equipment

  • Name The Front Pty Ltd as Certificate Holder / Loss Payee / Additional Insured / interested party (or equivalent wording used by your insurer)

  • Clearly show your excess / deductible

We strongly recommend clients obtain their own policy if you hire frequently or are renting higher-value kits.
We do not provide insurance policies.

No insurance? Use our Risk Payment option

Don’t have equipment insurance? No problem, we can add our 15% Risk Payment so you can still rent with us.

  • Risk Payment = 15% of the equipment hire price

  • Calculated on the pre-discount equipment hire amount (before any discounts are applied)

  • Must be paid in full before the hire commences

  • Exclusions apply (especially for high-risk use and certain situations)

If you provide a valid COI that meets our requirements, the Risk Payment is not required.

First-time hirers (no prior rental history)

If this is your first hire with us and you don’t provide a valid COI, we will apply a Security Hold / Security Deposit for your first rental.

  • This is only required for your first hire (for Australian clients), unless a COI is provided

  • The amount and method depends on the value, duration, and risk profile of the hire

Security hold / pre-authorisation

A security hold (pre-authorisation) or security deposit may be applied.

Typical security range

Minimum $500 to maximum $3,000
This may change at our discretion, based on the hire value, duration, and risk profile.

How it works

For 1–3 day hires:
Security is generally a pre-authorisation (a pending hold where funds are “frozen”, not charged).
After return and inspection, the hold is released — it typically clears within 5–10 working days, but can take up to 31 working days depending on your bank.

For 4+ day hires and all international clients:
Security is generally a security deposit (charged to the card and refunded after return and inspection, assuming the gear is returned on time, complete, and undamaged).

If items are returned late, missing, or damaged, fees and/or replacement costs may be deducted from the security amount.

High-value items (important)

Some equipment is classified as high-value due to replacement value, rarity, or risk profile.

  • High-value items may require a valid COI as a condition of hire (even if a Risk Payment or Security is offered)

  • Some lenses are supplied as matched / irreplaceable sets — if one component is lost or destroyed, replacement of the entire set may be required

If you’re booking specialist lenses or high-value kits, tell us early so we can confirm requirements.

Hire periods & pickup / return times

Your confirmed collection and return times are shown on your Order. All timings are subject to availability.

Standard weekday “1-day shoot” scheduling (Mon–FRI)

For a typical 1-day weekday shoot, we allow:

  • Collect from 3:00pm the day before your shoot

  • Return by 10:00am the next business day after your shoot

Example (Thursday shoot):
Collect Wednesday from 3:00pm → Return Friday by 10:00am

This is our standard scheduling for weekday day hires and does not automatically apply to every job (availability, kit complexity, and high-value requirements can affect timing).

Longer / other hires

Need a weekend, week, or long-term hire? We’ll confirm the best pickup/return times for your job on the Order.

Month+ hires:
Email info@thefront.com.au or call (02) 8399 0027 — we can tailor long-term pricing.

The process

Step 1 — Request a quote

Email your gear list to info@thefront.com.au or fill out our Quote Request Form.

Step 2 — Receive your quote

We’ll check availability for your dates and send a quote.
A quote is not a hold or a confirmation — please accept it to reserve gear.

Step 3 — Accept to confirm

Click the link in your quote and hit “Accept” to confirm the equipment for packing and collection.
Changes? Add a comment, reply to the email, or call us.

Step 4 — Order confirmed

You’ll receive confirmation once your quote is converted into an Order and scheduled for packing.

Step 5 — Payment + security

For prepaid clients collecting in person, you can pay on pickup or in advance.
For delivery or third-party pickup, payment in full is required before gear leaves our premises.

Step 6 — Collection + testing

You can test gear during collection. If you want the testing room prepared, let us know in advance.
The person collecting the gear will be required to sign out the Order.

Step 7 — Check your kit (within 12 hours)

You must check your equipment is correct and functioning within 12 hours of pickup/delivery and notify us in writing of any issues.

Step 8 — Return + inspection

Returns are subject to technician inspection for missing or damaged items.
Return gear by the time on your Order to avoid late fees.

Location & hours

The Front
118 Wentworth Avenue, Banksmeadow NSW 2019, Australia
+61 2 8399 0027
info@thefront.com.au

Hours
Mon–Fri 7am – 6:30pm
Sat 8am – 1pm
Sun Closed

Rental Terms & Conditions

All hires are governed by our Rental Terms & Conditions (link).