*All bookings should be made in advance where possible to ensure availability.
1. Place an order
(1) Your name, email address and phone number. (If you are a New Customer our bookings team will provide you with a New Customer form upon enquiry of a hire)
(2) Rental equipment required.
(3) Pick-up Time/Date & Return Time/Date
2. New Customers
Complete our New Customer Form provided to you by our bookings team. This form must be completed prior to your hire. Any questions or concerns please contact us directly at firstname.lastname@example.org or (02) 8399 0027
International Customers: We welcome all international clients to complete the New Customer Form, however under some circumstances extra security may be required.
3. Confirming your order
Once you place an order our bookings team will send a formal quote which will have the following buttons, Accept, Decline or Comment above the quote. Please be aware we do not prepare an order without prior confirmation.
For New Customers, we accept payment via Credit Card, Eftpos or Bank Transfer. Please note that if you chose to Bank Transfer the funds, we will be required to place a security hold on your card provided.
4. Equipment collection
Pick up: When you come to collect your equipment, please allow at minimum of 15 mins so that we can check out your gear and you can do a gear check. Camera, Lens & Lighting Testing Room available on request.
Delivery: We can arrange same day delivery in the metro Sydney area and can offer various courier services Australia wide.
5. Equipment Return
Your equipment is due back up to 10am the day after your hire period unless notified otherwise. Should you need to extend your hire please make sure you call ahead to ensure gear availability. Late returns will be charged accordingly. Return of the equipment to The Front shall be subject to The Front's Rental Technicians inspection for missing or damaged items. The Front will inform you within a reasonable time period if The Front's Rental Technicians reveal missing or damaged items.
6. Where can I park?
We have internal and external parking in the front of our facility at 118 Wentworth Avenue, Banksmeadow. We have a side entrance through 3 Baker Street, Banksmeadow and have undercover parking in the rear of our facility that can accommodate all vehicle sizes. There's also plenty of on street parking on Baker Street.
Other Important FAQ/Notes:
Terms & Conditions
When placing an order you are agreeing to be bound by our rental Terms & Conditions which can be found here.
The Front can offer Risk Payment for an additional fee of 15% of your Total hire. Please see our rental contract and Terms & Conditions for more information.
We are open 7 days a week from 7am-7pm on weekdays, 8am-4pm on Saturdays, 12-3PM on Sundays.
Frequently Asked Questions
Please see (FAQ) for more frequently asked questions.
If you can't find an answer to your question here, please contact us and we'll be glad to help.