THE FRONT RENTAL PROCESS
All bookings should be made in advance where possible to ensure availability.
1. Place an order
(1) Your name, email address and phone number. (If you are a New Customer our bookings team will provide you with a New Customer form upon enquiry of a hire)
(2) Rental equipment required.
(3) Pick-up Time/Date & Return Time/Date
2. New Customers
Complete our New Customer Form provided to you by our bookings team. This form must be completed prior to your hire. Any questions or concerns please contact us directly at firstname.lastname@example.org or (02) 8399 0027
International Customers: We welcome all international clients to complete the New Customer Form, however under some circumstances extra security may be required. Please see the following
3. Confirming your order
Once you place an order our bookings team will send a formal quote which will have the following buttons, Accept, Decline or Comment above the quote. Please be aware we do not prepare an order without prior confirmation.
For New Customers, we accept payment via Credit Card, Eftpos or Bank Transfer. Please note that if you chose to Bank Transfer the funds, we will be required to place a security hold on your card provided.
4. Equipment collection
Pick up: When you come to collect your equipment, please allow at minimum of 15 mins so that we can check out your gear and you can do a gear check.
Delivery: We can arrange same day delivery in the metro Sydney area and can offer various courier services Australia wide.
5. Equipment Return
Your equipment is due back up to 10am the day after your hire period unless notified otherwise. Should you need to extend your hire please make sure you call ahead to ensure gear availability.
6. Where can I park?
We have internal parking in our studio on Henderson Road for large orders, parking by our back door on Little Wyndham Lane otherwise there are plenty of on street parking on Raglan Street, George Street or Wyndham Street.
Other Important FAQ/Notes:
Terms & Conditions
When placing an order you are agreeing to be bound by our rental Terms & Conditions which can be found here.
The Front can offer Risk Payment for an additional fee of 15% of your Total hire. Please see our rental contract and Terms & Conditions for more information.
We are open 7 days a week from 7am-7pm on weekdays, 8am-4pm on Saturdays, and 12pm – 3pm on Sundays.
Frequently Asked Questions
Please see (FAQ) for more frequently asked questions.
If you can't find an answer to your question here, please contact us and we'll be glad to help.