FAQ

How do I hire equipment online?

For more details see how to hire

If using the cart process:

To start your online booking just find the item(s), you wish to hire and click on "ADD TO HIRE CART. You will then be provided with a guide to finalizing and processing your request.

If you don't want to use the cart or have any problems at all or would rather speak to someone, don’t hesitate to talk to one of our rental gear specialists on (02) 8399 0027 or email info@thefront.com.au

Can I make changes to my order once it has been submitted?

Once your order is submitted, you will not be able to make any changes online. Please contact us by phone (02) 8399 0027 or email.

Do I need to set up an online account to request a booking through the website?

An online account is required to request a booking through the website. You can click here to create one. You can also call us on (02) 8399 0027, fill out our contact form, or email info@thefront.com.au

What are your hire periods?

You are welcome to pick up the day before you hire after 3 pm and return the day after your hire by 10 am (for no extra charge) But let us know that you will be doing this.

1 Day Hire

Pick up anytime on day 1 and return on day 2 at the same time (24hr rental).

Example: Pick up on Friday at 2pm and return Saturday at 2pm.

2 Day Hire

Pick up anytime on day 1 and return on day 3 at the same time (48hr rental).

Example: Pick up on Monday at 9am and return Wednesday at 9am.

Weekend Hire

Pick up anytime on Friday afternoon and return Monday Morning before 9am. Timings are subject to availability.

Week Hire

Pick up anytime on day 1 and return at the same time on day 8.

Week hire – a seven-day period (eg. Monday to Sunday) with equipment being returned by 10am the next business day.

Monthly Hire or Longer

For hire periods longer than 1 week please call (02) 8399 0027 or email info@thefront.com.au The Front for a quote tailored to your job.

Do you do half days?

Yes for studios. Not for gear.

What happens on gear collection?

1. Check the printed list against the packed gear.

2. Physically check the gear is all packed.

3. If you have any doubts, you should test the gear prior to taking out.

4. If someone else apart from you collects the hire equipment and they don’t carry out these checks, The Front is not responsible for any errors or issues.

What happens on Equipment return?

When you return the gear, you must check that it works properly, is cleaned from any use, and packed safely for transportation. This is your responsibility.

If you keep memory cards, or other items, you will be charged a day rate until their return. After a certain time, we will assume the gear is unrecoverable and you will be charged for replacement cost.

How can I pay for my rental product?

Full payment of order is required for order to be confirmed and equipment to be booked for you. We do not book any rental equipment in until payment has been received. Payment can be made by EFT or by credit card (cash is also accepted on PICK UPS only). The Front accepts Visa, Mastercard & AMEX. The Front will email the payment forms for completion with a final estimate.

I need to get someone else to pay for the rental?

If there are any billing details still to be supplied to us, please ensure you have passed these on. We do not allow 3rd party bookings without a formal Purchase Order from that company. Until that time, you will be liable for full payment of any equipment taken by you, even if you are requesting 3rd party.

Are Prices Inclusive of GST?

All prices on our website are inclusive of GST.

Do I need to pay a security deposit?

If required a  security deposit is made in the form of a credit card authorisation. There will be a minimum $500 freeze put on your credit card for the period of your first-time hire. The freeze will be taken off once the gear is returned and no holds will be placed on the card for any future rentals. Your credit card and one form of ID (such as a drivers license) will be scanned for our records. We take Visa, Mastercard and Amex credit cards for the security deposit. Rental and Deposit payments must be made in full before the goods leave the premise of The Front. 

Do I need to provide photo identification?

If you are a first time customer, a legible photocopy (front & back) of the cardholder's Driver's license and credit card must accompany the completed payment form, which will be scanned for our records. Please see new client page for further security details.

Do you deliver?

Yes. We can deliver anywhere in Australia with same day and super express services for Sydney customers.

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Do you offer a delivery service to and from my location?

The Front offers a range of delivery options for customers, including pick up, same-day courier or overnight for Sydney Metro customers, or overnight delivery for customers based Australia-wide (some restrictions apply).

The Front  Camera Hire Customers:

•    Pick up. Customers are welcome to pick up hired equipment from our premises in Alexandria, Sydney.

•    Same day courier. We have accounts with leading Sydney-metro courier companies, which generally offer a 3-hour turnaround for Sydney Metro customers. Cost varies depending on the delivery suburb.

. We provide a drop off and pick up service at your chosen time or within a 3hr window period (rates vary).

I won't be home, can the delivery be left at my door?

No. All orders require a direct signature. Please plan accordingly if you cannot be at home to sign for it. We do ship to places of employment.

What if I find my product is not working when I go to use it?

Email us or call us immediately and we will assess the situation. If we find something is wrong we will replace the equipment immediately (stock allowing). If the timing of your needing the equipment does not work out we will refund the rental price and delivery/shipping costs once we have made absolutely sure that there was a problem. We will never send out a lens that has any scratches on the front or rear elements. Some minor scuffing on the body or lens hood might appear, but nothing that will affect image quality. If you contact us and advise at the end of your rental period that the product is not working, you will not receive a refund.

What if I ordered the wrong product?

If by chance you ordered the wrong product item contact  us and we will work with you on a solution. Full refunds cannot be given, however we will try to swap/replace it for you. All products are inspected and clean prior to shipment.

What if I damage the equipment?

Let us know immediately. All Equipment hired from The Front must be returned complete and undamaged. Any lost, unreturned, or damaged equipment will be charged to the hirer. All, or part of the security deposit paid by the Hirer will be used to replace or repair the equipment. Where the cost of repair or replacement of equipment exceeds the deposit amount, the Hirer will be charged in full for all repairs or replacement costs.

You are responsible for the return of the equipment in the same condition it left The Front.  Any loss or damage will incur charges that you must pay.

Shit, Equipment screw up?

Please give us a call / email immediately. Accidents happen, and that’s ok. We just need to know as SOON as the incident happens so that we can arrange replacement gear for your shoot, or for the client taking this same equipment next. It’s about helping us work around these issues.

When you call us, tell us the facts and we will either attempt to rush gear to you or try to help you through your shoot without it.

It is very important that you know exactly what occurred for both insurance reports and repair instructions. Remember: these things happen, just communicate please.

How can you tell the lens or body was not damaged during shipment or prior to?

All of our products are inspected and cleaned prior to shipment. We will never send out a lens that has any scratches on the front or rear elements. Most lenses and bodies are shipped in a Pelican Case within a well-packed shipping box. The lenses and bodies are packed with great care. If your box arrives damaged use discretion. If you do not feel comfortable DO NOT SIGN FOR IT. If you do sign for it and the box is damaged please get a photo of the box before opening as all shipments are insured. If the box was somehow mishandled we want to make sure it's noted for both The Front and yourself. We understand that there might be an extremely rare occasion where the lens or body arrives damaged. Please note it and document it for yourself and us.

Can I speak to someone at The Front?

Send an email to info@thefront.com.au, fill out our contact form or call us on (02) 8399 0027.

You have an amazing offer online -do you have unlimited stock?

No – unfortunately our stock is limited, therefore orders are taken on a first come first serve basis and are only confirmed upon receiving payment.

What are your hire terms?

For full terms and conditions on equipment hire at the Front, click here.

Can I just walk in and hire some equipment without first making a booking?

No - all hires must be booked in advance. If you are a new customer, we will call you prior to the start of your first booking and confirm the ID you need to bring with you on your first visit to open your account..

What about insurance?

If you don't have your own insurance cover, or you do but it does not sufficiently cover hired equipment, we have a Risk adversion option available on all hires where the hired equipment is worth more than $1,000. The Risk aversion adds 15% to the cost of your hire and limits your liability for accidental damage our current charge that our insurance company chargers us (as of 16th Nov $1000) The Risk Aversion does not cover theft or losing the equipment. The equipment must also be identifiable as ours through serial numbers in order for the Risk aversion to apply.

Do you offer discounts?

We offer the most competitive rates on all our hire equipment, and are happy to match competitors prices. Check what the other companies supplies with the Camera with as ours come with extra batteries and at least one memory card.


The Front's clients include photographers, independent film-makers, production companies, television stations, studios, as well as advertising and web content agencies. If you would like a quote to hire a specific kit of equipment, please let us know and we will put a package together for you. Discounted rates for long-term and larger hires can also be arranged. To make an enquiry, please phone us on (02) 83990027, or send an enquiry through our website.